Frequently Asked Questions
We're here to help! You can contact us directly by visiting our contact us page or perhaps find the answer you need by looking at the list of questions and answers below. Thank you!
How can I track my order?
WirthsCustomAuto.com will send an email confirmation of your order which will contain your order number or shipping number. Simply go the tracking section of the WirthsCustomAuto.com site and sign into your account to determine the status of your shipment. On Free Shipping or Ground Shipping based orders, tracking may be limited to delivery confirmation only, to help keep costs as low as possible.
How can I change my order or add to it?
Once you've submitted your order, it's important for you to know that in-stock items are processed for shipment as quickly as possible. If you have already received your order and need to return it, feel free to use the return/exchange system on the WirthsCustomAuto.com site to facilitate your return or exchange.
If you want to change any item in cart or order form, simply continue shopping, adding and editing items in your cart, until you are ready to check out. Follow the step by step instructions to do so on each page. It's easy!
How can I cancel my order?
If you wish to cancel your order, the most efficient way is to open a ticket telling us that you wish to cancel. Don't forget to include your order number in the field provided. Alternatively you can call us at 800-929-9948 and provided us your order number when requesting a cancellation.
Can I place my order via e-mail?
For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to order online using our secure server, you can always place your order over the phone by calling us at 1-800-929-9948.
PURCHASING GIFT ITEMS
I am purchasing items as a gift and the recipient shares an email address with me. Will the confirmation email contain order specifics?
Yes, e-mail order and shipping confirmations will contain information about individual items in your order. You may want to inform the gift recipient not to open confirming e-mail, so the surprise is kept a surprise.
What do I do if I forgot my password?
If you have forgotten your password, click the "Forgot Your Password?" link at the bottom of the login page. A new password will be e-mailed to you immediately. Use the new password to log in, then on your My Account page click "Account Information" to change your password again.
How do I change my email address or password?
To update your account information, click "My Account" in the top right of the webpage. If you have not signed in yet, you will be prompted to do so. Once on the account page, you can click "Account Information" on the left to change your Name, E-Mail address, or Password
IN STOCK / BACKORDERED PRODUCTS
What is your backorder policy for out-of-stock items?
In the event an item is temporarily out of stock when you place your order, we will check on deliverability with our manufacturer and choose the most rapid method to deliver your items possible. In instances where two shipments are required, we will special order the item and absorb the additional shipping costs at no charge to you. Note that we keep any item(s) on order, unless you instruct us otherwise or the manufacturer informs us the item is not timely available.
Is everything on the site "in-stock" for immediate shipment?
While we regularly fill more than 97% of our customers' orders from our huge in-stock inventory, there are times when heavy demand will temporarily put us in an out-of-stock situation on high demand items included in an individual order.
In such events, we immediately place a fill-in order with the manufacturer to replenish stock, or in the alternative, instruct the manufacturer to ship directly to you as the manufacturer makes them available, on a first in - first out basis.
CAN I PUT A LINK ON YOUR SITE?
At this time we do not offer an affiliate, drop ship or reciprocal linking program.