Which carriers do you use for shipping?
Most online orders are shipped via USPS or FedEx. We also ship via UPS for some phone or mail-in orders.
We ship internationally with USPS and FedEx. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels.
Is there a faster way to get my order?
You have the option to have your ordered part shipped through overnight or 2-day shipping, with additional charges. This option is available for most small and medium-sized packages, excluding orders for some larger parts. If overnight or 2-day shipping is needed, we also suggest calling us at 1-800-929-9948 for personal confirmation.
When requesting of any of these options, your order must be received before 11:00 AM Eastern Time (8:00 AM Pacific Time) Mondays to Fridays. There is no overnight or 2-day delivery on Saturdays, Sundays, and holidays. In case you place your order on the said days, the shipping cycle will start on the next available business day.
Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses. This is beyond our control and airfreight charges will not be refunded.
How long will it take to get my order?
Items with 24-hour availability can be delivered in 5-12 business days from the date of your order (1-2 days processing, 3-10 days shipping). Shipping time may vary according to the location of the delivery, and the size of the package (shipping of larger parts via truck freight usually takes longer).
If you need your part sooner, you can opt to go for overnight or 2-day shipping, with an additional charge.
When you reach the check-out page during your shopping, you will see options of the available shipping means, with their corresponding rate. You can select your preferred shipping option from these.
I used the free shipping method, when can I expect my order to arrive?
The free shipping method means your order will be shipped 7-14 business days after the 24-48 hour processing time. This means it could potentially take 9-16 business days to receive your order. However, this does not mean we will not ship the order as soon as possible. Your order could ship anytime within that time frame.
What are your shipping rates?
Our shipping rates differ according to the means of shipping used and to the dimensions of the package box. We strive to provide you the most accurate and affordable shipping options available.
How do I get shipping information?
As soon as your ordered part is shipped out, we will send you an email containing the tracking number. You can use this number to track your order.
I placed an order over the phone, how can I track it?
When you place an order over the phone, unfortunately you cannot track it through the online tracking service. To obtain information on your order placed over the phone, please call our customer service team at 800-929-9948. For speedy service, please have your order number, last name and zip code on the billing information used to place the order available.
Returns & Exchanges
How do I return an order to the Wirth’s Custom Automotive?
- Submit your return/exchange request here.
- Drop off the package at your nearest UPS location.
We'll send you an email that confirms your return/exchange and provide you with a record of your request. When we receive the item you've returned in the original box, in like-new condition, we'll get your replacement item shipped or credit issued quickly as possible.
Please note that free return shipping is limited to product exchanges, and limited to one per customer every 60 days. We reserve the right to refuse returns at our sole discretion. Return postage after 60 days of receipt are paid for by customer.
IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our systems, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks are taking as long as a week to process and post these refunds to their customers' accounts.
How do I return a defective item?
Returning a defective item is easy. Simply follow the same return/exchange policy as you would a normal return or exchange. Click here to start a return / exchange If you are uncertain if your issue is considered defective, please call our customer service team at 800-929-9948.
I want to cancel my order, what route would be best?
The fastest and most efficient way to cancel an order is to call into our customer service team, 800-929-9948, to make that immediate cancellation. Cancelation of an order should be completed within 24-48 hours from the order submission. Please note, there may be times that an order is not able to be canceled depending on the stage of completion of the order. Once your order is shipped we cannot change the route and you are then responsible at your own cost to return the package for a refund or to make a free exchange. Submitting a ticket to cancel an order may take longer than shipping process and is not recommended for order cancellations.
Why is there a 24-48 hour processing time?
A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday or after 4pm the processing time starts on the next business day. The 24-48 hour processing time is not included in the shipping time. Therefore, if you place a next day order, your order will ship by the end of the third business day from when the order was placed. Expedited orders are processed and shipped in the mornings on the business day after the 24-48 hour processing time.
I thought returns were free, why do I have to pay to return my item?
Unfortunately, we do not pay for returns when there is no exchange made after 60 days. We only offer free returns on product exchanges of anything purchased from Wirth’s Custom Automotive. We also do not reimburse if you paid to receive your order with expedited shipping, unless an order was shipped wrong. Please note, some special made items are non-returnable. That means the product was made custom for you and we are not able to re-stock the product to our inventory.
Why am I not refunded for my expedited shipping?
We offer free shipping on orders over $49. If you choose to receive your order faster than the 7-14 business days allotted with free shipping, you are responsible for paying the additional fees. Unfortunately, because we do offer the free shipping method, we can not be responsible for reimbursing expedited shipping fees for exchanges or returns
How long will it take to get my refund?
As long as the order contains unused items are returned within the timeframe of 60 days of time of purchase, we will refund your order for the cost of the item. Refunds take approximately 3-5 business days once refund request is received. Please note, the extent of time it takes to see the refund is also dependent upon your banking facility. If paid by check, we send out refund checks weekly.
Why is my exchange taking so long?
We start the exchange process within 24-48 hours of receiving the item back to us. There are times that we do temporarily run out of stock so an item may be on order or ordered to ship to you during this exchange processing time. The shipping of the new item is generally 7-14 business days. If at any time you would like to contact our customer service at 800-929-9948 to find out any process or status of an exchange we will be happy to look at that for you.